FAQ - Get the answers your looking for
What types of claims does Your Claims Portal assist with?
Your Claims Portal specializes in assisting individuals with a range of claims, including mis-sold investments, mis-sold pensions, housing disrepair, Section 140A claims, Section 75 claims, and business energy claims. Our experienced team is well-versed in these areas and can provide guidance and support throughout the claims process to help you pursue your own claim successfully.By leveraging our expertise and collaborating with partner law firms and claims management companies, we can assist you in navigating the complexities of the claims process, offering guidance, document preparation, and access to legal advice when needed. We aim to provide a comprehensive support network to empower you throughout your claims journey.
What if I decide to cancel my involvement with Your Claims Portal?
If, for any reason, you wish to cancel our involvement in your claim, you can provide us with written notice of termination. However, please note that termination does not relieve you of any obligations or liabilities that have already accrued, as outlined in the Customer Agreement and Fee Agreement. You may still be responsible for any applicable fees or costs associated with the services provided up until the date of termination.
How do I start the claims process with Your Claims Portal?
To begin the claims process, simply access our user-friendly file share app portal on our website. You can securely upload the necessary documents and provide any relevant details about your potential claim, as can we, to you. Our team, in collaboration with our partner law firms and claims management companies, will review the information and assess the viability of your claim.
How long does the claims process typically take?
The duration of the claims process can vary depending on various factors, including the complexity of the claim and the entities involved. While we strive to expedite the process as much as possible, it's important to note that some claims may take longer than others. We will keep you informed about the progress of your claim and provide updates throughout the process.
Will I receive legal advice from Your Claims Portal?
As Your Claims Portal only assists customers in their own claims, we therefore do not need to be regulated by the FCA as we do not provide specific legal advice. However, we do work in collaboration with partner law firms and claims management companies who can offer specialised legal advice when needed. Our dedicated team can provide general guidance, document preparation, and assistance throughout your personal claims process. If you require personalized or specialised legal advice, we can facilitate connections with our trusted partners, allowing you to seek independent legal counsel and receive expert advice on your behalf.
How does the no win, no fee arrangement work?
Our services operate on a no win, no fee basis, which means that if your claim is not successful, you will not be required to pay any fees to us. Our fees are only applicable if your claim is successful and a compensation amount is awarded. In such cases, our agreed-upon success fee, as outlined in our "Fee Agreement", will be payable from the total compensation amount, once you have fully received.
Please note that the information provided in this FAQ is for general guidance purposes only and does not constitute legal or financial advice. For personalized advice, we recommend seeking independent professional counsel from our partner law firms or claims management companies, who can provide specialized expertise tailored to your specific situation.
At Your Claims Portal, we strive to provide you with a comprehensive support network, connecting you with trusted partners who can offer the expertise needed throughout your claims journey.